FAQS

Do all wigs come ready to wear?

Yes, all custom units, closure and frontal units come fully customized with plucked hairline and bleached knots. Frontal Wigs will need additional customizing of the lace to fit your head size.

 

If I order a wig today, will I receive it by next week?

All online payments are processed within 2-3 business days after purchase. On average, most orders are shipped within 7-10 days. However, it is recommended to place your order a bit earlier than expected, to avoid any unexpected delays with shipping carrier (USPS) due to weather related conditions.

 

My wig does not fit?

All wigs are made to fit an average size head (22.5"). If you think your head size is smaller or larger, please add your head size in the notes section when purchasing. Use our Wig Measurement Guide. We also offer custom made units.

 

How soon do I receive a "Ready To Ship" Wig?

Ready to Ship wigs are processed and shipped within 3 days after purchase. 

 

Can I expedite my order? Is it an additional charge?

We do offer express shipping (3-5) business days on selected items for an additional charge.  

 

Can I pick up my order locally?

Unfortunately, pick ups are not available until further notice. Shipping only!

 

Do you offer custom coloring on wigs/bundles?

YES, you can add a custom color to any of our products. We only offer virgin and raw hair extensions (no synthetic). Please, take note if you intend to color any curly texture, curl pattern will be loosened and excessive bleaching may damage the hair cuticles. If you want a (rainbow) color, it is advised to order blonde extensions/wigs to minimize a long coloring process. Email us if you need more details.

 

Do you offer refunds/ exchanges?

Yes, please read our refund policy page.