Your satisfaction is our goal. We will gladly accept returns on all eligible products. Any packages altered, worn or damaged is not eligible for return.
A return handling fee will be applied to all products returned for refund. Once we receive your item, you have two options:
1. STORE CREDIT - $0 fee if you return your item for store credit to be used for a future order.
2. RETURN FOR REFUND - Handling Fee - $10 for items $100 or less. $15 if your items over $100. $25 for all human hair over $300.
We will process your refund within 3 business days from receiving your return. Please keep in mind your bank may have a delay in processing your credit back to your account.
PLEASE NOTE ALL CUSTOM MADE WIG SALES ARE FINAL!! NO EXCEPTIONS!
HOW TO RETURN
Repackage your item(s) as received.
Within 30 days please mail to:
747 Grand Street (505)
Jersey City, NJ 07304
For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation after 24 hours of placing order; there will be a 20% cancellation fee charged. Shipping and handling charges are non-refundable.
Orders may take between 1-3 business days to process before shipping out.
Once shipped, orders arrive within the time frame selected (US Air, US Ground, Canada Air or International) on the order form.
NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.
Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
TRACKING YOUR ORDER
Login to you account and track your order. An email or text with tracking details will be sent to you once your order has shipped.
We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please send us an email (firstname.lastname@example.org)
DISCOUNTS & COUPONS
All discount and coupon offers are limited to one per order.
FRAUD & THEFT
CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.
We reserve the right at our discretion to make changes to these policies. Please check this page periodically for changes.